Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at davismountainsnutco@gmail.com. Please note that returns will need to be sent to the following address: 610 State St, Fort Davis, TX 79734.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at davismountainsnutco@gmail.com.

The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited.).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an order has been mailed and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with within 3 days from date of the shipment.

Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at davismountainsnutco@gmail.com.